Customer Terms of Use

Customer Terms of Use

Last updated: 26 October 2026.

1. Operator

Operator: GXN Services (sole proprietorship of Ghassan Shouman), Wildhagen 104, 33619 Bielefeld, Germany. Email: info@cedargo.app. Telephone: +96179079390. Cedar GO is the trading name of the platform within the service areas shown in the app.

2. Nature of service

Cedar GO facilitates orders and deliveries of food and groceries in its displayed service areas. The current scope covers restaurants, stores and Cedar GO drivers. Pharmacy and parcel services are not active. The seller of products is the listed vendor; Cedar GO provides the marketplace and delivery network.

3. Account, acceptance and age

Customers accept these terms via a mandatory checkbox linked to the terms and are verified by phone or email depending on the registration flow. You must be legally able to enter into a binding contract. Minor accounts are not permitted without parental consent where required by law.

4. Listings and prices

Vendors determine and maintain product prices, descriptions, images, quantities and availability, including expiration-date checks. Before confirmation, checkout shows products, discounts, delivery charges, applicable taxes if any, and the final amount. If an offer expires before order confirmation, the price is updated and shown before confirmation.

5. Promotions and coupons

One discount applies per order; product discounts do not reduce the driver’s delivery fee. Promotional minimum spend is calculated after product discount and before delivery. A coupon used on a canceled order is reinstated if still valid and not misused. Cedar GO-issued coupons are governed by the offer terms shown at use.

6. Cash on delivery

Cash on delivery is the current payment method, with a USD 100 maximum COD order value. Drivers collect payment under the platform’s operating flow.

7. Cancellations and substitutions

Customers may cancel automatically before the vendor accepts an order. After acceptance, support assesses cancellations based on order status and mandatory rights. Substitutions require express customer consent. If an item is out of stock after acceptance, support contacts the customer to cancel the line or substitute with express consent; no undisclosed automatic cancellation fee applies.

8. Delivery and proof

Delivery is confirmed via a customer-provided OTP. If an OTP fails or a customer is unreachable, the driver escalates to support. Displayed delivery times are estimates unless expressly guaranteed. The full delivery fee and tips belong to the driver.

9. Food safety and allergens

Vendors are responsible for food preparation, hygiene, packaging and measures against allergen cross-contact. Unverified allergen data cannot support a safety assurance. Support may cancel the affected item/order or offer a verified alternative with customer consent.

10. Complaints and refunds

Complaints may be submitted through the app, WhatsApp, phone or email. A six-hour initial response is an operational target, not an unconditional guarantee. Support assesses replacements, refunds or other remedies based on cause, evidence and mandatory consumer rights.

11. Accounts and reviews

Accounts may be restricted for evidenced fraud, safety threats or serious violations, with a support review route. Only customers with a linked completed order may review vendors or drivers. Illegal, misleading, abusive or infringing content is prohibited.

12. Discover and reporting

Verified registered users may comment on Discover content. Content violations can be reported in-app, to support or by email, with a case number. Content and music may not be used without appropriate permissions.

13. Mandatory rights and disputes

These terms do not waive mandatory consumer rights or exclude non-excludable liability. To the extent permitted, these terms are governed by the laws of the Republic of Lebanon, and the competent Lebanese courts have jurisdiction, without prejudice to mandatory consumer protections where they apply.

14. Updates and contact

The effective version and update date are displayed clearly. Material updates and renewed acceptance are handled where required by law. Contact: info@cedargo.app or +96179079390.