Food Safety & Incident Protocol
Cedar GO food safety and incident protocol.
Food Safety & Incident Protocol
Last updated: 26 October 2026.
1. Purpose
This protocol sets food-safety responsibilities and incident-response steps on Cedar GO to protect customers, vendors and drivers.
2. Vendor responsibilities
Vendors are responsible for preparation, hygiene, safe packaging, prevention of cross-contact, accurate allergen information and compliance with applicable Lebanese law. Unsafe products must be stopped immediately and support notified.
3. Platform role
Cedar GO reviews reports, suspends unsafe listings when needed, coordinates with vendors and drivers, and documents cases. Relisting is approved centrally only after verification and compliance with any official restrictions.
4. Reporting
Food-safety incidents are reported via the app, WhatsApp, phone or email at info@cedargo.app with the order number and available evidence. Each report receives a case number.
5. Initial response
The initial-response target is six hours during operating hours. Off-hours emergencies are handled by the local Lebanese on-call officer, with central management coordinating official reporting when required.
6. Actions
Actions may include canceling affected items/orders, suspending listings, requesting evidence or verification visits, notifying competent authorities where required, and refunds or replacements based on the assessment and consumer rights.
7. Allergens
No allergen safety assurance is given without reliable data. Where uncertain, the item is canceled or a verified alternative is offered with customer consent.
8. Records
Incident records are retained for the period required by law and operations, with restricted access.