Help Center / Delivery Drivers
Can drivers cancel orders?
Possible when enabled - use only when necessary.
Overview
canceled_by_deliveryman is enabled in live settings. That does not mean cancellations are casual. Use them only for real blockers, and expect admin review.
How it works
Valid examples include a truly unreachable customer after reasonable attempts, a store that will not hand over after a long wait, or a safety issue. Document the reason in the app and notify support.
What happens in practice
Prefer calling the customer, chatting via available channels, and contacting Cedar GO before cancel. Unnecessary cancels hurt vendors and customers waiting on COD orders.
Important live rules
- Max concurrent orders is 3 — cancel is not a routing shortcut
- OTP problems alone often need support, not silent cancel
- Cash already collected must be handled per support instructions
What to do if something goes wrong
If you canceled by mistake, contact support immediately with the order ID. See also unreachable-customer steps.
Before canceling, confirm you called the customer, checked address notes, and asked the store whether the bag is actually ready. Cedar GO support can often unblock a wrong pin or delayed kitchen faster than a cancel-and-reorder cycle. If you already collected cash, never cancel silently—follow support instructions for the money and the order ID.
Related help
Customer unreachable · Contact Cedar GO · Customer cancel or refund