Help Center / Orders & Delivery
Can I cancel or refund an order?
Cancel where the app allows; refunds are active.
Overview
You can request cancellation according to order stage and app options. Refund functionality is active in live settings. Because payment is primarily Cash on Delivery, practical refund handling depends on whether cash was already collected.
How it works
Cancel early when the app still offers cancellation—ideally before preparation or handover. After a partner is delivering, contact support immediately. Refunds are reviewed by store and admin operations rather than automatic wallet credit, especially while the customer wallet is off.
What happens in practice
If the store rejects an item or the whole order, you may not need to pay COD. If you already paid cash and a refund is approved, support will explain how repayment is arranged. Keep the order ID and any chat history.
Important live rules
refund_activeis on; wallet checkout remains off- Driver cancellation exists as an exceptional path and may be reviewed
- Do not assume instant digital refunds when no online payment was taken
What to do if something goes wrong
Write to info@cedargo.app or WhatsApp +961 79 079 390 with order ID, stage, and whether cash changed hands.
Cancellation right after placement is usually cleaner than waiting until cooking starts. Once a driver holds cash, resolution becomes an operations task. Keep polite, factual notes; Cedar GO can only unwind what the order record and evidence support.
Related help
Get help with an order · Store closed or rejects · Change an order after placing