Help Center / Restaurants & Stores
What are vendor responsibilities?
Accurate menus, fast confirmation, reliable preparation.
Overview
Vendors are responsible for what customers receive. Cedar GO connects demand and delivery, but menu truthfulness, confirmation speed, and packing quality sit with the store.
How it works
- Keep item names, prices, availability, hours, and photos accurate
- Confirm new orders quickly (store confirmation model)
- Prepare the correct items for pickup
- Update or communicate if something cannot be fulfilled
- Follow food safety and local business rules
What happens in practice
Cedar GO already has many active stores and thousands of items. Customers reorder when confirmations are fast and bags match the ticket. Slow rejects without chat create support tickets and cancellations.
Important live rules
- Food and Groceries modules are on; keep your module listing accurate
- 10% admin commission applies to product settlement
- Delivery OTP and COD happen after your handover
What to do if something goes wrong
If you cannot fulfill an item, tell the customer or support early. See the fulfillment article and use vendor chat tools where available.
Assign someone to watch the vendor app during open hours in Asia/Beirut time. Unattended confirmations cause cancellations and empty-looking demand even when your kitchen is fine. Update 86’d items before the dinner rush so drivers are not sent for food you cannot pack.
Related help
How do vendors manage orders? · Hours and menu · Cannot fulfill an item