Help Center / Orders & Delivery
What if items are missing or wrong?
Document the issue quickly while the order details are fresh.
Overview
If items are missing, swapped, or damaged, act while details are fresh. Vendors prepare orders; delivery partners transport them. Support needs clear evidence to decide on replacement, partial refund, or other resolution.
How it works
- Compare the bag to the order summary in the app
- Photograph missing or wrong items and packaging
- Message the store through in-app chat if available
- Contact Cedar GO with order ID, item names, and photos
Refunds are active in the platform, but COD cases are reviewed operationally—especially if cash was already paid.
What happens in practice
Sometimes the store ran out and substituted without a clear note. Sometimes an item was left at the restaurant. Tell support whether the seal looked opened and whether the driver is still nearby.
Important live rules
- Do not invent fee credits; wait for support guidance
- Wallet is off, so refunds are not automatic wallet top-ups
- Tips already paid to the driver are separate from item disputes
What to do if something goes wrong
Escalate to info@cedargo.app or WhatsApp +961 79 079 390 if chat stalls. Keep the order ID in every message.
Note whether packaging seals looked intact. That detail helps support decide between store packing errors and transit issues. List replacements you would accept if any. Fast, specific reports are easier to resolve before memories fade.
Related help
Can I cancel or refund an order? · What if a vendor cannot fulfill an item? · Get help with an order