Help Center / Orders & Delivery
How can I get help with an order?
Use order details when you contact support.
Overview
Order help is fastest when you include identifiers. Cedar GO support can be reached by email, phone, WhatsApp, website contact, and sometimes in-app chat with the store or administration.
How it works
- Email info@cedargo.app
- Phone / WhatsApp +961 79 079 390
- Website Contact page
- In-app conversation with store or admin when enabled for the order
What happens in practice
Send the order ID, your name and phone, your area (for example Zefta area), and a short description such as missing item, late delivery, rejection, or COD dispute. Screenshots of status screens help. Refunds are active in the platform, but COD cash already collected needs operational review.
Important live rules
- Support cannot change live payment methods; COD remains the collection path
- OTP issues at the door should be reported immediately while the driver is present
- Business address context is Zefta, Lebanon
What to do if something goes wrong
If chat does not respond, escalate on WhatsApp with the same order ID. For safety concerns, call immediately rather than waiting on email.
If chat, email, and WhatsApp are all used, paste the same order ID each time so agents can merge threads. Mention whether cash already changed hands. That single fact changes how refund_active cases are handled on a COD platform.
Related help
What information helps with a support request? · How do I report a problem? · Can I cancel or refund an order?