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Help Center / Orders & Delivery

Orders & Delivery

How Cedar GO orders move from restaurant or store preparation to delivery partner drop-off, tracking, OTP delivery, cancellations, and help.

How does an order work?

You place an order, the store confirms it, a delivery partner picks it up, you pay Cash on Delivery, and delivery can be verified with OTP.

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Who prepares and delivers orders?

Restaurants and grocery stores prepare Cedar GO orders. Delivery partners collect them and deliver to customers.

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How can I get help with an order?

Contact Cedar GO by email, phone or WhatsApp with your order ID, address area, and issue. In-app chat with store or admin may also be available.

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What are the order statuses?

Typical flow: placed/pending → confirmed by store → processing/cooking → handover / out for delivery → delivered. Cancelled and refunded statuses also exist.

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Can I schedule an order for later?

Scheduled ordering is currently turned off in the live Cedar GO system. Orders are placed for fulfillment as soon as the store accepts them.

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How does delivery OTP verification work?

Order delivery verification is enabled. The customer may need to share a one-time code so the delivery partner can mark the order delivered.

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Can I cancel or refund an order?

Cancellation and refunds are supported in the platform. Refunds are active; contact support quickly with your order ID if something goes wrong.

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What is free delivery?

Free delivery by order amount is enabled. When your order reaches the configured free-delivery threshold, the delivery fee can be waived.

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How are delivery charges calculated?

Delivery charges depend on zone and store configuration. A platform minimum shipping charge is configured; free delivery can apply above the threshold.

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How do I track my order?

Track status in the customer app: confirmations, preparation, assignment, live delivery progress, and delivered confirmation.

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Can I chat about my order?

Yes. Customers can message the store and administration through the in-app conversation features when available for the order.

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What if items are missing or wrong?

Check the bag against your order, note missing or wrong items, then contact Cedar GO and the store with your order ID for correction or refund review.

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Can I change an order after placing?

Changes after placement are limited. Contact the store or Cedar GO immediately; once preparation or handover starts, edits may be impossible.

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What if delivery is late?

Check order status first, then contact the store or Cedar GO with your order ID. Delays can come from confirmation, preparation, or multi-stop delivery.

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What if the store is closed or rejects my order?

If a store is closed or rejects, the order cannot be fulfilled as placed. Choose another store or contact support about cancellation and next steps.

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