Help Center / Orders & Delivery
Can I change an order after placing?
Ask early - store confirmation and prep lock the order in.
Overview
After you place an order, Cedar GO treats it as a live fulfillment job. There is no guarantee you can freely edit items, address, or tip once the store confirms and preparation begins.
How it works
Request changes immediately via in-app store chat or support. Possible early asks include removing an item the store has not started, correcting a gate note, or canceling before handover. Address changes mid-delivery are often unsafe or impossible.
What happens in practice
If the store has already confirmed, they may refuse item adds. If a partner is assigned, coordinate through support so the driver is not sent to the wrong pin. Schedule order is off, so you cannot convert a live order into a later slot.
Important live rules
- Store confirmation model means the vendor controls acceptance of changes
- COD total may change only if the store and app recalculate before completion
- Refunds may apply if a change becomes a partial cancel
What to do if something goes wrong
If nobody responds and you cannot receive the order, request cancellation guidance with the order ID. Use WhatsApp for speed while the order is still pending confirmation.
Address changes after assignment are the riskiest edits because the partner may already be en route. Call support immediately if you typed the wrong building. Item add-ons after confirmation often require a new order instead of a silent change.
Related help
Can I cancel or refund an order? · Can I chat about my order? · Store closed or rejects