Help Center / Orders & Delivery
Can I chat about my order?
In-app chat with store or admin.
Overview
Yes. Cedar GO provides in-app conversation features so customers can message the store and administration when those channels are available for the order.
How it works
- Message the store about items, timing, substitutions, or gate notes
- Message administration for platform support and escalations
Chat does not replace Cash on Delivery or OTP. It is for coordination while the order is live.
What happens in practice
Use store chat for missing sauce, apartment instructions, or preparation questions. Use admin chat when the partner is unreachable or you need a refund discussion. For urgent live delivery issues, also call or WhatsApp Cedar GO so the team can reach the driver quickly.
Important live rules
- Keep messages factual and include the order ID
- Do not share OTP in group chats or social apps
- Support phone and WhatsApp remain official escalation paths
What to do if something goes wrong
If chat is unavailable or unanswered, use Contact, email, or WhatsApp with screenshots.
Write short messages with one ask each: substitution, gate code, or timing. Avoid sending OTP codes in chat threads that others might open later. If the store confirms a change, screenshot the agreement so support can honor it if the bag still arrives wrong.
Related help
Get help with an order · Missing or wrong items · Contact Cedar GO