Help Center / Orders & Delivery
Schedule order is off on the live platform.
Schedule order is disabled in live Cedar GO configuration. You cannot pick a future day or time slot for later fulfillment in the current settings.
When you place an order, it enters the normal pending and store-confirmation path for near-term preparation and delivery. Store hours still matter: if a vendor is closed, you may be unable to place or get confirmation.
Order when you are ready to receive the delivery window that follows confirmation and preparation. If you need food later in the evening, wait until closer to that time rather than expecting a scheduled hold.
If you placed an order too early and cannot receive it, contact support quickly about cancellation before handover. See cancel or refund guidance and keep the order ID ready.
Until schedule order is enabled, plan around store hours and driver availability in Asia/Beirut time. Ordering too early while you are away often creates unreachable-customer problems at OTP time. Prefer placing when you can receive the bag.
How does an order work? · What if the store is closed or rejects? · Can I cancel or refund an order?