Help Center / Restaurants & Stores
Do delivery fees affect vendor commission?
Delivery fees are not an admin delivery-commission cut.
Overview
No—delivery fees are not taken as admin delivery-charge commission in live settings. That commission rate is 0%. The 10% admin commission targets product value under platform rules.
How it works
- Product commission: admin commission 10%
- Delivery charge commission: 0%
- Tips: for delivery partners
Customers still see delivery as part of COD when free delivery does not apply, but that line is not an extra vendor commission via the delivery-charge commission setting.
What happens in practice
Check vendor earnings screens per order. If a report confuses delivery with product, compare line items and ask support for a walkthrough using one sample order ID.
Important live rules
- Free delivery threshold and minimum shipping charge affect customers, not this 0% delivery-commission rule
- Do not invent a delivery commission percentage beyond live settings
What to do if something goes wrong
Contact Cedar GO with store name and order IDs if settlement does not match the 10% / 0% separation described here.
Train staff not to tell customers that “commission includes delivery.” The live split is intentional: product commission 10%, delivery-charge commission 0%, tips to partners. Clear language at the counter reduces heated COD conversations when free delivery does or does not apply at the 60 USD threshold.
Related help
10% commission explained · How delivery charges are calculated · Cash and settlement