Help Center / Support & Contact
How do I report a problem with Cedar GO?
Report early with evidence and IDs.
Overview
Report problems early with evidence. Cedar GO can review order, payment, vendor, and driver issues through official channels and in-app admin chat where available.
How it works
- Email, WhatsApp, or phone (see Contact article)
- In-app chat with admin
- Vendor or driver app support chat when logged in as a partner
For safety incidents, call immediately. For missing items or billing disputes, write within a reasonable time and keep the order ID.
What happens in practice
Attach screenshots of status, totals, and chat. Say whether COD cash already changed hands. Refunds are active but reviewed; wallet spend is not a live checkout path.
Important live rules
- Do not invent fee schedules in your report
- OTP and COD details help reconstruct delivery completion
- Zone and store names speed routing inside operations
What to do if something goes wrong
If you get no reply, resend once with clearer IDs via a second official channel. Avoid public posting of personal data.
Separate safety emergencies from billing disputes in your first sentence. For missing items, list each SKU or menu name. For late delivery, include the last status you saw. For partner behavior, stick to observable facts. Cedar GO can act faster when reports are specific, timed, and tied to a single order ID.
Related help
What to include · Cancel or refund · Ratings