Help Center / Support & Contact
What information helps with a support request?
Role + order ID + area + clear problem = faster help.
Overview
Support moves faster when your message is complete. Cedar GO handles customers, vendors, and drivers on the same backend, so role and IDs matter.
How it works
- Say whether you are customer, vendor, or driver
- Full name and phone number
- Area or zone (for example Zefta–Marwaniyeh–Kfarwa–Deir al Zehrane)
- Order ID and approximate time (Asia/Beirut)
- Store or driver name if known
- Screenshots and what you already tried
What happens in practice
Missing order IDs force long searches. COD disputes need the amount shown versus amount requested. OTP failures need timing notes while the partner is still on site when possible.
Important live rules
- Refunds are active but evidence-based
- Wallet is off — do not claim wallet charges that cannot exist
- Keep tips and delivery fee questions separate from item quality issues
What to do if something goes wrong
Resend a single cleaned-up message rather than many fragmented ones. Use info@cedargo.app or WhatsApp with the checklist above.
Vendors should add the store name exactly as shown in the panel. Drivers should add the delivery app username or phone. Customers should say whether they ordered as a guest. Those details prevent mismatches across the many active stores and thousands of catalog items on Cedar GO.
Related help
Help with an order · Contact · Report a problem