Help Center / Support & Contact
How do I delete or close my account?
Contact support to close customer, vendor, or driver accounts.
Overview
To delete or close a Cedar GO account, contact support so the team can verify ownership and handle open orders, partner settlements, or legal retention needs.
How it works
- Finish or cancel open orders when possible
- Email info@cedargo.app or use WhatsApp +961 79 079 390
- State that you want account closure and which role (customer, vendor, driver)
- Provide the phone or email on the account and any store or driver IDs
Also review Terms & policies for related policy language.
What happens in practice
Customer accounts may be simpler than vendor or driver accounts that still have cash settlement. Loyalty points and chat history may be removed or retained per policy after closure.
Important live rules
- Guest checkout can still place orders without an account; closure is about registered profiles
- COD obligations on live deliveries must be cleared
- Do not share passwords in tickets; verify via official callbacks if asked
What to do if something goes wrong
If you cannot access the old phone number, say so clearly and provide alternate proof support requests. Use the Contact page if needed.
Vendors and drivers should settle cash and open tickets before requesting closure. Customers should note any pending refund reviews. After closure, guest checkout may still let you order without an account, but loyalty history will not follow a deleted profile.
Related help
Contact Cedar GO · Terms and policies · Create an account