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Help Center / Support & Contact

Support & Contact

How to reach Cedar GO, what to include in a support request, and where vendor and driver info lives.

How can I contact Cedar GO?

Email info@cedargo.app, call or WhatsApp +961 79 079 390, or use the Contact page. Business address context: Zefta, Lebanon.

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What information helps with a support request?

Include your role, phone, zone/area, order ID if relevant, store or driver name if known, and a clear description of the issue.

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Where can I find vendor and driver information?

Vendor details live on Join as Vendor and the Restaurants & Stores help category. Driver details live on Join as Driver and Delivery Drivers help.

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Where are terms and policies?

Website Terms & conditions are on the utility pages. The Cedar GO backend also exposes legal pages such as terms and privacy via the API/admin content.

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How do I report a problem with Cedar GO?

Report order, payment, vendor, or driver issues via email, WhatsApp, or in-app chat. Include IDs and evidence so the team can act quickly.

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Do customers get loyalty points?

Customer loyalty points are enabled in live settings. Wallet top-up is off, but point earning/conversion rules exist for registered customers.

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How do I rate orders and partners?

After delivery, use in-app rating prompts to review the order experience. Fair ratings help Cedar GO and partners improve service.

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How do I delete or close my account?

Request account closure through Cedar GO support with the phone or email on the account. Resolve open orders first when possible.

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