Help Center / Support & Contact
How do I rate orders and partners?
Rate after delivered status - keep feedback factual.
Overview
After an order is delivered, Cedar GO may prompt you to rate the experience. Ratings help the platform, stores, and delivery partners improve service in the local zone.
How it works
Complete COD and OTP so the order reaches delivered. Open the rating UI when it appears and submit stars or comments the app allows. Keep feedback factual: lateness, missing items, or great packaging notes are more useful than vague anger.
What happens in practice
If something went wrong, you can rate and still contact support for a refund review. Ratings do not replace evidence for missing items. Vendors and drivers may see aggregated feedback depending on product screens.
Important live rules
- Delivered status may require OTP first
- Do not share OTPs or personal data inside public review text
- Guest users should follow whatever rating entry the app shows after order completion
What to do if something goes wrong
If the rating prompt never appears, contact support with the order ID. For serious incidents, report through official channels rather than only leaving a rating.
Rate the store for food quality and packing; rate the delivery experience for navigation, courtesy, and COD handling when the app separates those ideas. Fair ratings help Cedar GO coach partners across the growing network of stores and items.
Related help
How does an order work? · Report a problem · Missing or wrong items