Help Center / Orders & Delivery
How do I track my order?
Follow status updates and delivery progress in the app.
Overview
Tracking happens in the customer app order screen. You follow confirmations, preparation, partner assignment, out-for-delivery progress, and delivered confirmation after OTP when required.
How it works
Open the active order to see the latest status. Push notifications also fire for key steps (placed, confirmed, processing, on the way, delivered, canceled, refunded) where Firebase is configured. Chat can supplement tracking when you need store or admin clarification.
What happens in practice
After store confirmation you mainly wait on preparation. After handover you watch partner progress. If the map or status seems stale, pull to refresh and check notifications. Keep Bluetooth and location permissions sensible on your phone so calls and OTP still work at the door.
Important live rules
- Schedule order is off — tracking is for near-term orders only
- Delivered may wait on OTP verification
- Guest orders can still be tracked with the details the app provides after placement
What to do if something goes wrong
If status stops updating for a long time, contact support with the order ID and last status seen. For late arrivals, read the late-delivery article and message the store if preparation is the bottleneck.
Enable notifications for Cedar GO so confirmation and on-the-way alerts are not missed. Tracking does not replace answering the phone for OTP. If the map looks idle, check whether the partner is completing another of up to three concurrent stops.
Related help
Order statuses · What if delivery is late? · Delivery OTP