When is payment collected?
Pay at drop-off, not when you place the order.
Overview
Under Cash on Delivery, payment is collected at delivery—not when you tap place order. That timing matches live settings where digital payment and wallet are off.
How it works
The delivery partner presents the order, you confirm items as needed, pay the COD total shown, and complete delivery OTP when prompted so the order can be marked delivered.
What happens in practice
If the store rejects before handover, you typically never pay. If something is missing at the door, note it before or immediately after payment and contact support. Partners also track cash-in-hand against a configured maximum, so smooth handoff helps everyone.
Important live rules
- OTP verification is on and often pairs with payment completion
- Tips are paid with the same COD handoff when selected
- Refunds after cash collection need support operations
What to do if something goes wrong
If you paid but the app will not complete, keep the partner present and escalate to Cedar GO with the order ID. Do not leave disputed cash without a record of the amount.
Counting cash before OTP reduces “I already paid” confusion. If you need a moment to get change, say so clearly. Partners managing cash-in-hand toward the 100 USD cap appreciate customers who prepared the checkout total shown in the app.
Related help
Delivery OTP · Who receives tips? · What is included in my total?